Congratulations! You've placed your order at Bonherre, so what's next? You'll be notified via email throughout all stages until your order reaches you. Here's the step-by-step process:
SHIPPING CARRIER AND DELIVERY TIME Bonherre ships your orders with the assurance of HepsiJet or Yurtiçi Kargo.
Shipping Preparation Time: Product sourcing times may vary. The number of days within which each product will be shipped is clearly stated on its respective product page.
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Delivery Time: After being shipped, your packages are generally delivered within 1-2 business days for short and medium distances, and within 3-4 business days for long distances.
Shipping Preparation Time: Product sourcing times may vary. The number of days within which each product will be shipped is clearly stated on its respective product page.
Delivery Time: After being shipped, your packages are generally delivered within 1-2 business days for short and medium distances, and within 3-4 business days for long distances.
STEP 1: YOUR ORDER HAS REACHED US As soon as you place your order, you'll automatically receive an email titled "We've Received Your Order."
• Payment by Credit Card: Your order is instantly approved and moves to the preparation stage.
• Payment by Wire Transfer/EFT: Your order will appear as "Pending." Once your payment reaches our accounts (it's important to write the order number in the description), your order will be approved and processed.
Note: If you haven't received a confirmation email, please check your "Junk/Spam" folder.
• Payment by Credit Card: Your order is instantly approved and moves to the preparation stage.
• Payment by Wire Transfer/EFT: Your order will appear as "Pending." Once your payment reaches our accounts (it's important to write the order number in the description), your order will be approved and processed.
Note: If you haven't received a confirmation email, please check your "Junk/Spam" folder.
STEP 2: SHIPPING PROCESS Your products are prepared within the time specified on the product page.
• 3:00 PM Rule: For products in our central warehouse, approved orders placed by 3:00 PM on weekdays are generally shipped the same day.
• Weekend: Orders placed on Saturdays, Sundays, and public holidays will begin processing on the next business day.
• 3:00 PM Rule: For products in our central warehouse, approved orders placed by 3:00 PM on weekdays are generally shipped the same day.
• Weekend: Orders placed on Saturdays, Sundays, and public holidays will begin processing on the next business day.
STEP 3: YOUR ORDER IS ON ITS WAY! Once your package is handed over to the courier and processed at the branch (usually around 6:30 PM), you'll receive an email titled "Your Order Has Been Shipped."
This email will include the shipping carrier and your tracking number. You can see the real-time location of your package by clicking the "Where is my package?" button.
This email will include the shipping carrier and your tracking number. You can see the real-time location of your package by clicking the "Where is my package?" button.
WHERE CAN I FIND MY TRACKING NUMBER? You can access your tracking number in two ways:
1. From the "Your Order Has Been Shipped" email sent to you,
2. By logging into our site and selecting the relevant order from the "My Account > My Orders" menu.
1. From the "Your Order Has Been Shipped" email sent to you,
2. By logging into our site and selecting the relevant order from the "My Account > My Orders" menu.
NEED SUPPORT You can contact us for any questions regarding your order or the shipping process. Our team will be happy to assist you.
Email: siparis@bonherre.com or bilgi@bonherre.com
Phone: 0312 939 85 40
Email: siparis@bonherre.com or bilgi@bonherre.com
Phone: 0312 939 85 40