This Pre-Information Text has been prepared to inform the consumer before the conclusion of a distance contract. Please read the following information carefully before confirming your order.

BON İTHALAT İHRACAT SANAYİ VE TİCARET LİMİTED ŞİRKETİ

• Address: Konutkent Mahallesi, 3021. Sokak No: 2, Çankaya - Ankara / Turkey
• Tax Office: Doğanbey VD
• Tax ID: 1790645294
• Trade Reg. No: 393166
• MERSIS: 01790645294000018
• KEP (Registered Electronic Mail): bon@hs02.kep.tr
• Email: bilgi@bonherre.com
• Phone: +90 312 939 85 40
• Working hours: Weekdays 09:30 – 17:30

Bonherre is an intermediary service provider with a marketplace model. The seller of each product subject to the order is shown separately on the product page, in the cart, and in the order summary. Your cart may contain products from multiple sellers.

The person who places the order and undertakes the payment obligation is the consumer.

The basic characteristics of the purchased products, content information, variant information such as quantity/size/color, and usage instructions are provided on the product pages. The products subject to the order and their quantities are shown on the order summary screen.

• For issues related to your orders: siparis@bonherre.com
• For product or other inquiries: bilgi@bonherre.com
• For accounting matters: muhasebe@bonherre.com
• For brand collaborations: partner@bonherre.com
• For suggestions and feedback: oneri@bonherre.com
• Phone: +90 312 939 85 40

The title, address, and contact information of each product's seller are also specified on the product page and/or in the order summary.

The sales price of the products including taxes, discounts, and the total amount are shown in the cart and at the payment stage. Delivery costs and any other additional costs, if any, are clearly stated before payment.

• Shipping/delivery fee: Free for cart totals of ₺3,000 or more. For cart totals between ₺0 – ₺2,999.00, the Standard Delivery fee is ₺129.99.
• Additional costs: If an unforeseen cost arises before payment, it will be separately notified that an additional cost may be incurred.

There is no additional cost imposed on the consumer beyond the usual tariff for the remote communication tool used during the contract's establishment.

• Payment by credit/debit card via PayTR infrastructure
• Payment by Bank Transfer/EFT

Cash on delivery is not available.

For orders completed with the Bank Transfer/EFT option, the order is confirmed after the order amount reaches the bank accounts. For Bank Transfer/EFT transactions, the recipient name must be BON İTHALAT İHRACAT SANAYİ VE TİCARET LİMİTED ŞİRKETİ, and the order number must be included in the description. To expedite your transaction, you can send your payment receipt to muhasebe@bonherre.com.

Bonherre is a marketplace sales website. Products subject to the order may be shipped from Bonherre's warehouse or the seller's warehouse. Therefore, products may be delivered in separate packages, at different times, and with different cargo companies.

• Products shipped from Bonherre warehouse: Generally shipped with HepsiJet and Yurtiçi Kargo.
• Products shipped from seller's warehouse: The cargo company may vary depending on the seller; shipment is committed according to the shipping date specified on the product page.
• General shipping target: For orders with payment confirmation, orders placed until 15:00 are aimed to be shipped on the same day.
• Working days: No shipments are made on Saturdays and Sundays.
• In any case, the delivery period will not exceed the legal 30-day period.

You can submit your complaints and requests through the contact channels provided above. The process will be managed and finalized in coordination with the seller according to the nature of your request.

For contracts related to the delivery of goods, the consumer has the right to withdraw from the contract without giving any reason and without incurring any penalty within 14 days from the date of receiving the product. The consumer may also exercise their right of withdrawal during the period between the conclusion of the contract and the delivery of the goods.

It is sufficient to submit the notification of exercising the right of withdrawal to the seller and/or intermediary service provider in writing or via a durable data carrier before the withdrawal period expires. You will receive a confirmation that your withdrawal request has been received by us.

• Email: siparis@bonherre.com
• Email: bilgi@bonherre.com
• Postal Address: Konutkent Mahallesi, 3021. Sokak No: 2, Çankaya - Ankara / Turkey
• KEP (Registered Electronic Mail): bon@hs02.kep.tr

Preferred carrier for returns: Yurtiçi Kargo

If a different return carrier is specified for certain products or sellers, this information will also be shown on the order screen.

Each seller's return shipping process and carrier may vary.

If the right of withdrawal is exercised and the goods are returned via the carrier specified in this text, the consumer cannot be held responsible for the return costs. If no carrier is specified in the pre-information, no fee can be requested from the consumer for return costs. If the specified carrier does not have a branch at the consumer's location, the seller will ensure that the goods to be returned are collected from the consumer without demanding any additional cost.

Following the receipt of the withdrawal notification, payments collected will be refunded within the periods stipulated by law. The refund will be made in accordance with the payment method used by the consumer and without imposing any cost on the consumer.

In accordance with the legislation, the right of withdrawal cannot be exercised or may be lost under certain conditions for some contracts. Examples:

• Products prepared in line with the consumer's wishes or personal needs
• Products that are perishable or may expire quickly
• Products whose protective elements such as packaging, tape, seal, or package have been opened after delivery and which are not suitable for return due to health and hygiene reasons
• Specifically, the return of products such as razors, blades, cosmetic products, perfume, underwear, and socks is not possible for hygiene and health reasons once their packaging/seal is opened.
• Services that have begun to be performed with the consumer's consent before the end of the withdrawal period
• Other cases considered exceptions to the right of withdrawal in the legislation

There is no deposit or financial guarantee required to be paid or provided by the consumer.

If the purchased product is digital content, technical protection measures and compatibility information are also specified on the product page. This section does not apply when there is no digital content sale.

In case of a dispute, the consumer may apply to the consumer arbitration committee. Pursuant to Article 73/A of the Law, there may be cases where mandatory mediation must be sought before filing a lawsuit in the consumer courts. In places where consumer courts do not exist, civil courts of first instance may have jurisdiction.

Confirmation of the order means that the consumer undertakes a payment obligation. At the payment step, the basic characteristics of the product, total price and additional costs, conditions for the right of withdrawal, and cases where the right of withdrawal cannot be exercised are shown immediately before the payment obligation is undertaken.