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This is where you convert your accumulated BH Points directly into cash discounts (coupons). Here's what you need to do, step by step:

💸 Converting Points to Discount (Step by Step)

Go to this tab. You will see the discount amounts your points are sufficient for (50 TL, 100 TL, 150 TL, 300 TL, 600 TL Discount or Free Shipping).
Click the "Use" (or "Redeem") button next to the discount you want and have enough points for.
The moment you click, your BH Points will be deducted from your total balance, and a unique Discount Code will be generated specifically for you.
This generated code will be directly reflected in your "WALLET" tab.
Go to your Wallet and copy this code. Add the products you want to purchase to your cart and click the "Checkout" button. Paste the code into the "Discount Code or Gift Card" field on the right side and click "Apply". The discount will be immediately deducted from your invoice.

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Welcome to the world of Bonherre! All the details of our incredibly simple loyalty program, which turns your shaving and grooming pleasure into profit, are on this page.

💎 Our fundamental rule is: 1 BH Point = 1 TL.

When you log in to your account, you can access our entire loyalty system by clicking on the "Member Program" tab located on the "My Account" page. Below, we explain step-by-step, without omitting any details, what each menu does and how to use your points.

(Note: The 10% Discount Coupon you earn when you first become a member of the system is independent of the loyalty program and is automatically sent to your e-mail address the moment you sign up.)

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At Bonherre.com, we have abandoned traditional password methods to maintain your digital security at the highest standards. No more complex passwords to remember, no more uppercase/lowercase requirements, and no more wasting time with "Forgot Password" processes.

Our site uses the "Passwordless Authentication" infrastructure, which is employed by next-generation e-commerce and banking applications worldwide.

🔐 HOW DOES THE SYSTEM WORK? Logging into your account or creating a new order is much more secure and faster than you think:

Enter Your Email: Simply type your email address into the login screen.
Receive a Security Code: Our system will instantly send a unique, 6-digit one-time security code to your email address.
Log in Securely: Once you enter this code from your email into the screen, your identity will be verified, and your session will be securely opened.

WHY IS THIS METHOD MORE SECURE?

No Risk of Theft: Since you don't have a fixed password, it's impossible for your password to be guessed or stolen.
Unique Key Every Time: Each code generated for a login attempt is specific to that moment and expires after 5 minutes.
Email Confirmation: No one without access to your email account can log into your Bonherre account.

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You can exchange the product you purchased within 14 days if the size does not fit or if you change your mind. Exchange processes are also free of charge.

💡 BONHERRE EXCHANGE INFORMATION
Bonherre features products from different sellers. It may not be systematically possible to directly exchange a product from one seller with a product from another seller. In such cases, our team will guide you (e.g., return the item and place a new order).

⚠️ SITUATIONS WHERE EXCHANGE IS NOT POSSIBLE
Due to our hygiene standards, used, tried, opened cosmetic products, razors, razor blades, and brushes cannot be exchanged. The product must be in a resalable condition.

HOW TO MAKE AN EXCHANGE?

Notify Us: Email your order number and the new product/size you wish to exchange to bilgi@bonherre.com.
Stock Check: Our team will check the stock availability of the desired product and seller eligibility.
Shipping: Send us the product you have with the cargo code that will be provided to you.
New Product: Once the product you sent reaches our warehouse and is approved, your new product will be shipped to your address. If there is a price difference, it will be refunded or an additional payment will be requested.

For detailed legal procedures:

📄 Review Cancellation and Return Conditions

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When your order is shipped, you will automatically receive an email (and SMS) titled "Your Order Has Been Shipped". You can use the methods below to find out where your shipment is.

WHERE CAN I FIND MY TRACKING NUMBER?

1. By E-mail: Open the shipping notification email sent to you. You can directly access the cargo company's tracking screen by clicking the "Where is My Cargo" button in the content.

2. With My Bonherre Account: Log in to our website. Go to the My Account > My Orders page. You can see your cargo tracking number and the cargo company in the details of your relevant order.

🕒 WHEN WILL THE TRACKING NUMBER BE ACTIVE?
Even if your orders are prepared and delivered to the courier during the day, it may take until 19:00 - 20:00 in the evening for tracking numbers to appear in the cargo company's system. If your tracking number gives an error, please try again in the evening.

MANUAL INQUIRY If you have your tracking number, you can make an inquiry by going to the relevant cargo company's page from the links below:

Is there an unusual delay or problem with your shipment? Contact us immediately:
📧 E-Mail: siparis@bonherre.com
📞 Phone: 0312 939 85 40

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We're sorry to hear you wish to cancel your order, but we respect your right to change your mind. The cancellation process varies depending on the current status of your order.

1. IF THE ORDER HAS NOT YET BEEN SHIPPED If your order is still in the "Preparing" stage and a shipping tracking number has not yet been generated, the cancellation process is very quick.

Please contact us without delay:

📧 Email: siparis@bonherre.com (Subject: CANCELLATION REQUEST)
📞 Phone: 0312 939 85 40

Our team will stop the order dispatch and immediately refund your payment.

2. IF THE ORDER HAS BEEN SHIPPED Once your order has been handed over to the courier and a tracking number has been generated, the package is physically under the control of the shipping company and cannot be stopped by us.

What you need to do in this case:

Receive the package when it reaches you.
Without opening or using the package, return it to us within the framework of our "Return Policy".
Once the product returns to our warehouse, your cancellation/refund process will be completed and your refund will be processed.

WHEN WILL THE REFUND BE MADE? Once your cancellation request is approved (or the product in transit returns to our warehouse), our system automatically transmits the refund to your bank.

It may take 1-7 business days for the amount to reflect on your card/account, depending on your bank's processes. For installment purchases, refunds may be reflected on your statement in installments by your bank.

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You can return products purchased from Bonherre within 14 days from the delivery date, without stating any reason.

⚠️ PRODUCTS NOT ELIGIBLE FOR RETURN (HYGIENE) Hygiene rules apply to cosmetic and personal care products sold in our marketplace.

Cosmetic Products: Products with opened packaging, tried, or with protective seals removed cannot be returned.
Shaving Equipment: Shaving machines, brushes, and razors that have come into contact with water or have been used cannot be returned.

STEP-BY-STEP RETURN PROCESS Since Bonherre is a marketplace, it is important to know which warehouse the product to be returned should be sent to (Bonherre Central or Seller's Warehouse). Please follow the steps below:

1. Contact Us (Mandatory):
Before sending the cargo, send an email to bilgi@bonherre.com with your order number and reason for return, or call 0312 939 85 40.

2. Obtain the Return Code:
Our team will check which seller the product you are returning belongs to and will provide you with a unique Free Shipping Code for that seller/warehouse.

3. Shipment and Refund:
Package the product in its original box and deliver it to the contracted courier. After the product reaches the warehouse and passes "Damage and Hygiene Control," the refund will be made to your card within 3-5 business days.

For legal right of withdrawal and detailed procedures:

📄 Review Cancellation and Return Terms

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