When your order is shipped, you will automatically receive an email (and SMS) titled "Your Order Has Been Shipped". You can use the methods below to find out where your shipment is.
WHERE CAN I FIND MY TRACKING NUMBER?
1. By E-mail: Open the shipping notification email sent to you. You can directly access the cargo company's tracking screen by clicking the "Where is My Cargo" button in the content.
2. With My Bonherre Account: Log in to our website. Go to the My Account > My Orders page. You can see your cargo tracking number and the cargo company in the details of your relevant order.
🕒 WHEN WILL THE TRACKING NUMBER BE ACTIVE?
Even if your orders are prepared and delivered to the courier during the day, it may take until 19:00 - 20:00 in the evening for tracking numbers to appear in the cargo company's system. If your tracking number gives an error, please try again in the evening.
Even if your orders are prepared and delivered to the courier during the day, it may take until 19:00 - 20:00 in the evening for tracking numbers to appear in the cargo company's system. If your tracking number gives an error, please try again in the evening.
MANUAL INQUIRY
If you have your tracking number, you can make an inquiry by going to the relevant cargo company's page from the links below:
Is there an unusual delay or problem with your shipment? Contact us immediately:
📧 E-Mail: siparis@bonherre.com
📞 Phone: 0312 939 85 40
📧 E-Mail: siparis@bonherre.com
📞 Phone: 0312 939 85 40