The legal rights and responsibilities regarding the preparation, shipping, and delivery processes of orders placed via Bonherre.com are stated below.
1. PREPARATION FOR SHIPPING The preparation time for products offered on our site is transparent. The shipping time for each product is specified in the "Shipping & Returns" section on the relevant product page.
Bonherre reserves the right to change preparation times depending on order volume, campaign periods, or product stock status (Central Warehouse / Supplier Warehouse).
Bonherre reserves the right to change preparation times depending on order volume, campaign periods, or product stock status (Central Warehouse / Supplier Warehouse).
2. CONTRACTED CARRIER COMPANIES Bonherre primarily ships with HepsiJet and Yurtiçi Kargo. Your orders are delivered to all points reached by these companies' distribution networks.
Request for a Different Carrier: If you request shipment with a special carrier company (Aras, MNG, UPS, etc.) other than our contracted companies; regardless of your order amount (even if it's over 3000 TL), shipping fees will be borne by the recipient. Delays in shipping may occur for such special requests.
Request for a Different Carrier: If you request shipment with a special carrier company (Aras, MNG, UPS, etc.) other than our contracted companies; regardless of your order amount (even if it's over 3000 TL), shipping fees will be borne by the recipient. Delays in shipping may occur for such special requests.
⚠️ DELIVERY TIME AND RESPONSIBILITY Bonherre is obliged to hand over your order to the carrier company within the promised time. However, after the package is delivered to the carrier company, the process is the responsibility of the carrier company.
Bonherre cannot be held responsible for delays caused by carrier branch congestion, operational disruptions, or force majeure (weather conditions, etc.), and no penalty can be imposed on our company due to these situations.
Bonherre cannot be held responsible for delays caused by carrier branch congestion, operational disruptions, or force majeure (weather conditions, etc.), and no penalty can be imposed on our company due to these situations.
3. INVOICE DELIVERY Bonherre is an e-invoice/e-archive taxpayer due to environmental sensitivity. Your invoice will be sent electronically to the e-mail address you used when placing the order within 1-3 business days after the product is shipped.
If you have not received your invoice, please first check your "Spam/Junk" folder. If you cannot find it, you can request it from muhasebe@bonherre.com.
If you have not received your invoice, please first check your "Spam/Junk" folder. If you cannot find it, you can request it from muhasebe@bonherre.com.
4. PAYMENT AND ORDER CONFIRMATION Payment must be completed for the order to be processed.
- Credit Card: Payment is authorized instantly, and the order begins to be prepared.
- Wire Transfer / EFT: For the order to be shipped on the same day (if the product is ready), the payment must be credited to our accounts by 15:00. Confirmation of payments that do not include the Order Number in the description may be delayed.
5. STOCK ERRORS AND UNAVAILABILITY Bonherre makes every effort to keep its stock up to date. However, rarely, stock depletion may occur due to systemic errors or simultaneous sales.
If the purchased product cannot be supplied, the customer is informed, the order is cancelled, and the payment (including shipping fees, if any) is refunded in full. In cases where orders are cancelled due to insufficient stock, the customer cannot demand any additional rights or compensation other than the refund process.
If the purchased product cannot be supplied, the customer is informed, the order is cancelled, and the payment (including shipping fees, if any) is refunded in full. In cases where orders are cancelled due to insufficient stock, the customer cannot demand any additional rights or compensation other than the refund process.