We're sorry to hear you wish to cancel your order, but we respect your right to change your mind. The cancellation process varies depending on the current status of your order.
1. IF THE ORDER HAS NOT YET BEEN SHIPPED
If your order is still in the "Preparing" stage and a shipping tracking number has not yet been generated, the cancellation process is very quick.
Please contact us without delay:
📧 Email: siparis@bonherre.com (Subject: CANCELLATION REQUEST)
📞 Phone: 0312 939 85 40
Our team will stop the order dispatch and immediately refund your payment.
Please contact us without delay:
📧 Email: siparis@bonherre.com (Subject: CANCELLATION REQUEST)
📞 Phone: 0312 939 85 40
Our team will stop the order dispatch and immediately refund your payment.
2. IF THE ORDER HAS BEEN SHIPPED
Once your order has been handed over to the courier and a tracking number has been generated, the package is physically under the control of the shipping company and cannot be stopped by us.
What you need to do in this case:
What you need to do in this case:
- Receive the package when it reaches you.
- Without opening or using the package, return it to us within the framework of our "Return Policy".
- Once the product returns to our warehouse, your cancellation/refund process will be completed and your refund will be processed.
WHEN WILL THE REFUND BE MADE?
Once your cancellation request is approved (or the product in transit returns to our warehouse), our system automatically transmits the refund to your bank.
It may take 1-7 business days for the amount to reflect on your card/account, depending on your bank's processes. For installment purchases, refunds may be reflected on your statement in installments by your bank.
It may take 1-7 business days for the amount to reflect on your card/account, depending on your bank's processes. For installment purchases, refunds may be reflected on your statement in installments by your bank.