BON İTHALAT İHRACAT SANAYİ VE TİCARET LİMİTED ŞİRKETİ

• Address: Konutkent Mahallesi, 3021. Sokak No: 2, Çankaya - Ankara / Türkiye
• Tax Office: Doğanbey VD
• Tax ID: 1790645294
• MERSİS (Central Registry System) No: 01790645294000018
• KEP (Registered Electronic Mail): bon@hs02.kep.tr
• Email: bilgi@bonherre.com
• Phone: +90 312 939 85 40

The party that offers the product or service for sale on its own behalf and account and is responsible for the fulfillment of the order. The Seller can be Bonherre or business partners selling through Bonherre.

The consumer who purchases goods or services by placing an order through the Site.

• Site: bonherre.com domain website and linked pages
• Order: The Buyer's request for a product or service made through the Site
• Product: The goods or services subject to the order
• Agreement: This distance sales agreement
• Pre-Information: The pre-information text presented to the Buyer before the order

This Agreement regulates the rights and obligations of the parties regarding the sale and delivery of the product or service ordered by the Buyer electronically through the Site.

Bonherre may provide a platform where Sellers and Buyers meet using a marketplace model. The Seller of the product subject to the order is also shown on the product page and in the order summary.

Bonherre, in accordance with Law No. 6563, is an 'Intermediary Service Provider' and is not obliged to check the legality of the content provided by the Seller. However, it is obliged to take the necessary actions when a violation is reported.

The main responsibility for the legal supply, preparation, shipment of the product, processes for defective products, returns, and after-sales support lies with the relevant Seller. Bonherre fulfills its intermediary service provider responsibilities in cases stipulated by law.

The Buyer accepts that they have read the Pre-Information text and confirmed the information obtained before completing the order.

The Agreement is formed when the Buyer approves the order electronically. Summary information regarding the order may be sent to the Buyer via a permanent data storage medium.

The basic characteristics of the products, the sales price, the total price including taxes, and any shipping and similar additional costs are shown in the order steps and order summary. The Buyer acknowledges that they have seen this information immediately before incurring a payment obligation.

• Card payment: Payment can be made with credit and debit cards through the PayTR infrastructure.
• Bank transfer and EFT: If Bank Transfer or EFT is selected during the order, the order will be confirmed after the payment amount reaches the accounts.
• Cash on delivery: Not offered.

The delivery time of the products cannot exceed the legal period of 30 days in any case. In the event that delivery does not occur within this period, the Buyer reserves the right to terminate the agreement.

8.2 SHIPPING TIME
For orders shipped from Bonherre warehouse, orders placed until 15:00 are generally processed on the same day. Shipments are not made on Saturdays and Sundays. For orders shipped from Seller warehouses, the shipping time may vary according to the date specified on the product page.

Products shipped from Bonherre warehouse may be shipped with HepsiJet and Yurtiçi Kargo. Products shipped from Seller warehouses may be shipped with the shipping companies preferred by the Seller.

Delivery is made to the address provided by the Buyer during the order. The Buyer is responsible for the accuracy and completeness of the address and contact information.

If there is more than one Seller or more than one shipping source in the cart, products may be delivered in separate packages and on different dates.

The Buyer can exercise the right of withdrawal within 14 days from the date of receiving the product. The use of the right of withdrawal, return conditions, exceptions, and return processes are explained in the Right of Withdrawal, Return, Cancellation, and Exchange Policy.

The right of withdrawal may not be exercised for products unsuitable for return due to health and hygiene reasons, products whose packaging, tape, seal, or protective elements have been opened after delivery, and other products covered by exceptions specified in the legislation. Details are provided in the relevant policy text.

Return, cancellation, and exchange requests are evaluated according to the shipping status of the order, the nature of the product, and the processes of the relevant Seller. The steps and timelines to be applied are included in the Right of Withdrawal, Return, Cancellation, and Exchange Policy.

If damage, missing parts, or wrong products are detected during delivery, the situation must be reported without delay with the order number, accompanied by photos and explanations. Following inspection, return, exchange, or reshipment processes will be carried out in accordance with the legislation.

• Returns and order transactions: siparis@bonherre.com
• General support: bilgi@bonherre.com

The invoice for the order is issued in accordance with the legislation and may be sent electronically. The Buyer is responsible for providing correct invoice information.

Information regarding the processing, storage, and transfer of personal data and the use of cookies is included in the relevant illumination texts and policies. The Buyer can manage their cookie preferences via the "Update Your Cookie Preferences" link at the bottom of the Site.

In cases of unforeseen circumstances beyond the control of the parties, the performance of obligations may temporarily cease or be delayed. In such cases, the parties are informed in accordance with the legislation, and reasonable solutions are applied.

In disputes that may arise between the parties, Site records, email correspondence, log records, and electronic commercial records may be accepted as evidence.

In case of a dispute, the consumer may apply to the Consumer Arbitration Committees. In cases where mediation is a prerequisite before filing a lawsuit, in accordance with Article 73/A of the Law, application may be made to the Consumer Courts after the mediation process.

This Agreement shall come into effect on the date it is approved electronically by the Buyer.