When your order is shipped, you will be notified by the cargo companies via SMS or E-mail. The procedure in case you are not at the address during delivery may vary according to the operating principles of the cargo company (HepsiJet, Yurtiçi Kargo, etc.).
⚠️ DELIVERY AND TRACKING RESPONSIBILITY
Cargo companies today can offer digital options via SMS such as "Change Address", "Leave with my neighbor" or "Come Tomorrow". It is the recipient's responsibility to follow these notifications and contact the cargo company.
In cases of packages returned to our warehouse due to non-delivery caused by not being at the address, not picking up from the branch on time, or incorrect address notification:
In cases of packages returned to our warehouse due to non-delivery caused by not being at the address, not picking up from the branch on time, or incorrect address notification:
- The order is cancelled, and a refund is made after deducting the shipping fee.
- If the product is requested to be sent again, the new shipping fee will be borne by the recipient.