When your cargo arrives, it is very important to check the package in the presence of the delivery person. Although we at Bonherre take great care in packaging, damage may occur during transit.
🛑 WHAT SHOULD I DO IF THE PACKAGE IS DAMAGED?
If the package is crushed, torn, wet, or opened:
- Do Not Accept: Do not sign or accept the package.
- Have a Report Prepared: Tell the delivery person you want a "Damage Assessment Report" prepared. This report is mandatory for us to be able to exchange/return the product free of charge.
- Notify Us: Immediately report the situation along with the report to siparis@bonherre.com, and we will send you a new product right away.