You can exchange the product you purchased within 14 days if the size does not fit or if you change your mind. Exchange processes are also free of charge.
💡 BONHERRE EXCHANGE INFORMATION
Bonherre features products from different sellers. It may not be systematically possible to directly exchange a product from one seller with a product from another seller. In such cases, our team will guide you (e.g., return the item and place a new order).
Bonherre features products from different sellers. It may not be systematically possible to directly exchange a product from one seller with a product from another seller. In such cases, our team will guide you (e.g., return the item and place a new order).
⚠️ SITUATIONS WHERE EXCHANGE IS NOT POSSIBLE
Due to our hygiene standards, used, tried, opened cosmetic products, razors, razor blades, and brushes cannot be exchanged. The product must be in a resalable condition.
Due to our hygiene standards, used, tried, opened cosmetic products, razors, razor blades, and brushes cannot be exchanged. The product must be in a resalable condition.
HOW TO MAKE AN EXCHANGE?
- Notify Us: Email your order number and the new product/size you wish to exchange to bilgi@bonherre.com.
- Stock Check: Our team will check the stock availability of the desired product and seller eligibility.
- Shipping: Send us the product you have with the cargo code that will be provided to you.
- New Product: Once the product you sent reaches our warehouse and is approved, your new product will be shipped to your address. If there is a price difference, it will be refunded or an additional payment will be requested.
For detailed legal procedures:
📄 Review Cancellation and Return Conditions