You can update your profile information (First Name, Last Name, and Contact Email) in your Bonherre.com account at any time via the "My Account > Edit Profile" tab.
However, since your email address is your "Unique ID" in the digital world, it is important to know how this change will affect your Bonherre Club points and order history.
However, since your email address is your "Unique ID" in the digital world, it is important to know how this change will affect your Bonherre Club points and order history.
⚠️ THINGS TO CONSIDER WHEN CHANGING EMAIL ADDRESS
When you change your email address through the panel, our system may technically perceive you as a "new user." Here are the scenarios you might encounter in this situation:
- Order Tracking (Current): Notifications for new orders you place will go to your new address. However, past orders placed with your old email address may sometimes not appear in your new panel.
- Bonherre Club Points (CRITICAL): Loyalty points and earned discount coupons are directly tied to your email address. Even if you change the email in the panel, your points will remain in the "Wallet" associated with your old email address. Your point balance may appear as "0" (Zero) in your new email address.
- Commercial Communication Consent: You will need to re-give "Newsletter Subscription" consent for your new email address; otherwise, campaign emails will not reach you.
✅ HOW CAN I CHANGE WITHOUT LOSING MY POINTS?
If you have changed or need to change your email address, we recommend you contact us to request the merging of your old and new accounts.
Our support team will manually transfer your points from the old email and your past order data to your new account.
📧 To Request: Simply send an email to bilgi@bonherre.com with the subject "Account Merge Request".
Our support team will manually transfer your points from the old email and your past order data to your new account.
📧 To Request: Simply send an email to bilgi@bonherre.com with the subject "Account Merge Request".
🔒 WILL MY DATA BE DELETED?
No. In accordance with KVKK Law No. 6698 and relevant e-commerce regulations; even if you change the email in your account, invoice and order records related to your old transactions will continue to be stored securely and encrypted on our servers for the statutory periods (10 Years). None of your data will be lost; only the viewing authority changes.