The stock information you see on Bonherre.com is synchronized instantly with our central warehouse and suppliers. However, stock matching errors due to updates can rarely occur in digital infrastructures.
⚠️ WHAT IF THE PRODUCT I BOUGHT IS OUT OF STOCK?
If a product you ordered becomes unavailable due to simultaneous sales or a supplier data error, the process is as follows:
Bonherre reserves the right to unilaterally cancel orders for products that cannot be supplied due to stock errors.
- Notification: Our customer service will immediately contact you to inform you of the situation.
- Options: You may be offered an equivalent (similar) product or given a waiting period for stock replenishment.
- Cancellation and Refund: If you do not prefer an exchange or waiting; your order will be canceled by us, and your payment (including shipping fees, if any) will be refunded in full.
Bonherre reserves the right to unilaterally cancel orders for products that cannot be supplied due to stock errors.