⚠️ WHY WAS MY PAYMENT NOT APPROVED?
The "Error" or "Declined" responses you receive during payment processing are generated entirely by your bank's security systems.
Our infrastructure provider PayTR and Bonherre cannot intervene in any transaction not approved by your bank. Due to banking privacy and security protocols; detailed information about why your card was declined (insufficient limit, block, etc.) is not shared with us, only the information that the transaction was unsuccessful is transmitted.
Our infrastructure provider PayTR and Bonherre cannot intervene in any transaction not approved by your bank. Due to banking privacy and security protocols; detailed information about why your card was declined (insufficient limit, block, etc.) is not shared with us, only the information that the transaction was unsuccessful is transmitted.
WHAT CAN I DO FOR A SOLUTION?
If your card was declined, please check the following before trying again:
- E-Commerce Authorization: Make sure your card is enabled for "Online Shopping." (You can enable it through your bank's mobile app.)
- Limit Check: Confirm that your card limit (and the defined balance if you are using a virtual card) is sufficient for the order amount.
- 3D Secure Password: Make sure you enter the SMS code sent to your phone correctly and on time (before the time limit expires).
- Contact Your Bank: If the problem persists; you need to call your bank's customer service to find out the reason for the decline.