Alpacas String Lamp

 WHEN WILL MY ORDER BE SHIPPED?

The preparation time for shipping orders placed on Bonherre may vary depending on the product and brand. This information is available on each product page.

For detailed information, please check the delivery/shipping details below the "Add to Cart" button on the product page. For any questions, you can reach us at bilgi@bonherre.com.

You can check the current status of your order under the My Orders tab on your My Account page.

For faster delivery requests or special circumstances, please contact us at siparis@bonherre.com

HOW MUCH IS THE SHIPPING FEE?

For purchases made on Bonherre, the Hepsijet shipping fee for orders under 3,000 TL is 129.99 TL. Shipping is free for orders of 3,000 TL and above.

For orders under 3,000 TL, a 129.99 TL shipping fee will be added to your order total and invoice.

For orders of 3,000 TL and above, no additional fee will be reflected in your order total or invoice.

WHICH CARGO COMPANY WILL MY ORDER BE SHIPPED WITH?

Your orders will be shipped with Hepsijet, Yurtiçi Kargo, Sürat Kargo, Aras Kargo, UPS or MNG Kargo.

The shipping company may vary depending on the brand and product. For any questions, you can reach us via Live Support or at bilgi@bonherre.com.

HOW MANY DAYS WILL IT TAKE FOR MY ORDER TO ARRIVE?

The number of days an item will be shipped within is stated on the respective product page.

Under normal circumstances, your order will be delivered within 1-2 business days after being shipped. During intense campaign periods or extraordinary situations, cargo companies may experience delivery delays.

If you have a special request, please write to us at bilgi@bonherre.com

CAN I RETURN MY PRODUCT?

Absolutely! You can return products purchased from Bonherre.com free of charge within 14 days from the delivery date. Returns cannot be processed after this period.

You can initiate the return process by contacting soru@bonherre.com or our Live Support Line, with your order number.

Products with an expired return period; without an invoice, used, no longer in resalable condition, or damaged will not be accepted for return/exchange and will be sent back to you with shipping costs paid by the recipient.

You can review the return conditions on our Shipping & Returns page, and for any questions, you can reach us at bilgi@bonherre.com.

HOW MANY DAYS WILL IT TAKE FOR THE PRODUCT REFUND TO BE PROCESSED?

Once your return has been reviewed by the Bonherre order unit, the process will begin. If your return is approved, the product cost will be refunded within 5 business days at the latest. The subsequent process depends on your bank; we cannot interfere with your bank's processing times.

If payment was made via Wire Transfer/EFT, the refund amount will be credited to your account within 5 business days.

We kindly ask you to note that our team is not responsible for any delays that may occur due to incomplete or unreachable contact information.

WHAT IS THE RETURN AND EXCHANGE PERIOD?

Under the Consumer Law, the right of withdrawal without stating a reason is valid within 14 days following the day you receive the product.

For more detailed information about returns and exchanges, click here.

You can always write to us with your questions: bilgi@bonherre.com